The incorporation of the QR payment system: an analysis of the impact on SMEs in Cochabamba, Bolivia
DOI:
https://doi.org/10.59343/yuyay.v2i1.41Keywords:
Bolivia, Cochabamba, QR, SMEs, TransactionsAbstract
The Quick Response (QR) system is a technology that allows electronic payments to be made through a two-dimensional barcode that is generated with a mobile device. This system has become popular in recent years, due to its ease of use and security, which was adopted by a significant number of the population. Currently, companies are looking for payment alternatives like this that allow secure transactions.
Small and medium-sized enterprises (SMEs) are the main engines that sustain the economy, being sources of employment for more than half of the population. The incorporation of the QR payment system in SMEs in Cochabamba, Bolivia, has a positive impact on their development, as it allows them to reduce transaction costs, improve the customer experience and expand the market.
To carry out an analysis of this impact, aspects such as the adoption of the system by SMEs, the benefits and challenges in a highly competitive market, especially due to informality, will be considered.
The differentiation is given for those companies that adapt to the new trends of the environment. The main challenge faced by SMEs is to provide the necessary confidence to consumers, offering a fast alternative to carry out the transaction safely and with technological tools that allow them to adapt to the evolution of the market with the appearance of the mobile wallet. In this research, we will analyze the impact and the possible scenarios they will face in the long term.
Downloads
References
Asoban y ACCL. (2023). Reporte de Cobro Móvil. La Paz.
Asociacion de Bancos Privados de Bolivia -ASOBAN-. (23 de 12 de 2022). www.asoban.com. Obtenido de https://www.asoban.bo/#/public/press-release/content/sections/detail?id=U2FsdGVkX180uJ0DnUhmlp8VYkY4X2h6fa2cmz2l7G3qaISwiSweiGtU96Sl2ljW29wSZLrQlzzj4PwdbdCIgw%3D%3D
Autoridad de Supervisión del Sistema Financiero (ASFI). (2021). Informe de Resultados Encuesta Nacional de Servicios Financieros 2021. La paz - Bolivia.
Autoridad de Supervisión del Sistema Financiero -ASFI-. (2021). 4ta Encuesta Nacional de Servicios FInancieros. La Paz.
Banco Central de Bolivia - BCB -. (2023). Estudio sobre el impacto de los pagos a través de QR en las Pymes en Bolivia. La PAz.
Banco Central de Bolivia. (2022). BOLETIN MENSUAL DEL SISTEMA DE PAGOS NACIONAL Y LIQUIDACIÓN DE VALORES. Obtenido de https://www.bcb.gob.bo/webdocs/sistema_pagos/Boletin_mensual_SP_OCT_2021.pdf
Caballero, J. (15 de 03 de 2023). Códigos QR: desafíos y oportunidades para las pymes en Bolivia. El Deber.
Cámara de Industria y Comercio de Cochabamba. (2023). Obtenido de https://icam.bo/
Cámara de Industria, Comercio, Servicios y Turismo de Cochabamba. (2023). Plan Estratégico para el Desarrollo de las PYMES en Cochabamba.
China Banking Regulatory Commission. (2013). Directive on the regulation of quick response (QR) code payment. China Banking Regulatory Commission.
Economy, R. (02 de 12 de 2022). Economy. Obtenido de https://www.economy.com.bo/articulo/banca-finanzas/cobros-pagos-qr-simple-incrementaron-555-relacion-2021/20221222155834008875.html
Euromonitor International. (2023). E-commerce in Latin America. UK.
Fundempresa. (2023). Reporte Estadístico Departamento de Cochabamb. Cochabamba.
Gaceta de la Asamblea Legislativa Plurinacional de Bolivia. (2012). Ley N° 3064 de Apoyo a la Micro y Pequeña Empresa. La Paz, Bolivia.
Gaceta del Estado Plurinacional de Bolivia. (21 de 04 de 2020). Decreto Supremo No. 4158. . Bolivia.
Gobierno Autónomo Municipal de Cochabamba. (2023). Programa de Apoyo a las Microempresas y Empresas Pequeñas.
Hara, M. (s.f.). A proposal for a new two-dimensional code standard.Denso Wave.
Instituto Nacional de Estadistica. (2023). Censo Economico 2022. Bolivia.
Jimenez, C. (abril de 2012). Instituto de Estudios Superiores de Administración (IESA). Obtenido de http://virtual.iesa.edu.ve/servicios/wordpress/wp-content/uploads/2013/10/02-12jemenezescanea.pdf
Juniper Research. (2023). Global QR code payments market to reach $3 trillion by 2025.
La Razón. (23 de 02 de 2023). Diario La Razón. Obtenido de https://www.la-razon.com/economia/2023/02/26/la-poblacion-tiende-a-usar-menos-efectivo-y-el-pago-digital-crece/
Lezcano, M. (26 de 02 de 2023). El 27% de las transacciones electrónicas son por QR. La Razon.
Messinger, M. B. (22 de 05 de 2019). Libre Empresa Bolivia. Obtenido de http://www.libreempresa.com.bo/finanzas/20190522/bolivia-lanza-primer-sistema-de-pagos-con-codigo-qr-en-la-region
Nogales-Ballesteros, L. y.-R. (Junio de 2021). Revista Investigación y Negocios - Scielo. doi:https://doi.org/10.38147/invneg.v14i23.125
Servicio de Registro Cívico Plurinacional -SEPREC-. (2023). Estadísticas de apertura de PYMES.
Universidad Catolica Boliviana. (2022). Estudio sobre la adopción de los pagos a travñes de QR por las Pymes en Bolivia.
Valor Agregado. (04 de 05 de 2022). QR Simple cumple 3 años, y así ha revolucionado al sistema de pagos en Bolivia. (M. Briancon, Ed.) Obtenido de https://valoragregado.net/qr-simple-cumple-3-anos/
Downloads
Published
Issue
Section
Categories
License
Copyright (c) 2023 Alejandro Andres Gumucio-Escobar
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
You are free to:
Share — copy and redistribute material in any medium or format.
- Licensor cannot revoke these freedoms if you follow the terms of the license.
Attribution — You must give credit appropriately, provide a link to the license, and indicate if any changes have been made. You may do so in any reasonable way, but not in a manner that suggests that you or your use are supported by the licensor.
NonCommercial — You may not use the material for commercial purposes.
NonDerivatives — If you remix, transform, or create from the material , you may not distribute the modified material.
No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from making any use permitted by the license.
